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Help Center: FAQs & Support
We are a full-service property management company. Our services include:
Leasing and Tenant Management
Rent Collection & Financial Management
Maintenance & Repairs
Legal and Compliance Assistance
Property Marketing & Tenant Relations
HOA and Community Management
We are developers and owners first. Palisade was founded based on the shortcomings we experienced using third-party management. We have a deep understanding of what it takes to maximize the value and longevity of your asset.
Maintenance issues are handled promptly with attention to detail. We see work orders as an opportunity to build rapport with tenants, increasing the likelihood of lease renewals. All maintenance tasks are completed with cost, quality, and timeliness in mind.
Absolutely; however, we are selective in our process. In rare cases, we may determine that we cannot provide immediate value—whether due to the size of your assets or the location making management economically unfeasible for you and your investment.
We conduct thorough evaluations of potential renters before approving them for a lease. This ensures tenants are responsible, financially stable, and unlikely to cause property damage or legal issues.
We stay informed about laws, implement proper procedures, and maintain thorough documentation. Compliance requires regular monitoring of local landlord-tenant laws, eviction rules, lease agreements, and other legal requirements.
We use state-of-the-art property management software that integrates seamlessly into all aspects of our business. This enhances efficiency and improves the quality of operations across the board.
Our fees are unique to each property. We create customized agreements with every client to ensure their specific needs are met while contractually obligating Palisade to fulfill those requirements.
Absolutely; however, we are selective in our process. In rare cases, we may determine that we cannot provide immediate value—whether due to the size of your assets or the location making management economically unfeasible for you and your investment.
Transparency is key—for both our clients and our internal controllers. Regardless of your financial reporting needs, we deliver intuitive and robust monthly financial statements that provide a clear view of financial operations.
Disputes and violations are best prevented through clear communication with tenants about expectations—both for them and for Palisade.
Proper documentation, proactive dialogue, and preparation are the best ways to manage emergency situations. Each property is assigned an on-call professional to handle emergencies. Unlike other property management companies, we only charge for on-call work if an actual emergency occurs.